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The two-day Customer Service presentation "Think Like a Customer, Act Like a Manager" identifies:
- Customer service problem areas
- Goals from the strategic plan specifically impacting Customer Service
And develops:
- Consistent and systematic approach to meet customer needs
The goals of this program are to:
- Develop a partnership with your customer base which makes your organization the Value Innovator
- Develop total organizational passion for customers
- Illustrate how you and your customers are partners in business
Global Marketing Insights, Inc. will provide:
- Compressive Workshop
- Focus on importance of understanding your customer's needs, while balancing corporate goals
- Interactive and participative two day workshop
- Participants will experience importance of customer satisfaction, while understanding objectives of the business
- Listening, probing and positioning skill development
You will receive:
- A systematic methodology for serving customers
- Criteria for "adding value" to customer contacts
- Develop new "sense of urgency" due to competition and recognize increased need to grow and retain customer's loyalty
The payoff:
GOALS + SKILL / KNOWLEDGE x MOTIVATION = PEAK PERFORMANCE
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