1 Course PRODUCTS AND SERVICES Length 1 Day Description An overview of how to develop your own products, services, ordering procedures, and technical training courses discussed and designed initially in a six to eight hour session.

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2 Course STRATEGIC PLANNING Length 4½ Days Description This program designed to assist and guide the participants through the development of a strategic business plan encompassing: Vision Mission Strategy Operations Suggested attendees would be key members of your management staff. This is an interactive program where the program attendees actually write your company’s strategic business plan.

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3 Course SERVICE EXCELLENCE Length ½ Day Description This two-day program designed to assist and guide the participants through the development of a strategic business plan encompassing: Vision Mission Strategy Operations This program addresses Service Excellence strategies and their importance to your company and client base. Suggested attendees would be customer service staff and sales representatives

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4 Course SALES CALL STRUCTURE AND GETTING IN Length ½ Day Description Discusses the basics and importance of having a structure to assist in the planning and implementation of sales calls (Telephone and Face-to-Face) for consultative selling. Suggested attendees are members of your company involved in client and prospect calls.

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5 Course HANDLING OBJECTIONS Length ½ Day to Full Day Description This provides a guideline to follow when discussing an objection proposed (or silent) by a client or prospect. This is an interactive program designed with role playing with the course participants. Suggested attendees are any members of your company involved in client and prospect interaction.

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6 Course CLOSING Length ½ Day Description Discusses the elements and cues needed for closing. Suggested attendees are members of your company involved in client and prospect interaction.

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7 Course DIRECT MARKETING AS A SALES TOOL Length ½ Day Description Discusses a variety of options to stimulate business such as Direct Mail, Telemarketing, Advertising, market Surveys, Customer Visits and ways in which to utilize these options in a consultative sales and/or major proposal and contract development. Attendees will need to bring account or proposal information to the program to be utilized during the program. They will work with this information confidentially.

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8 Course COMPANY SEMINAR GUIDELINES AND TRADE SHOW TRAINING Length 2 Hours Description This program outlines the basic elements of organizing a successful company sales seminar and trade show participation. Suggested attendees are members of your company involved in marketing and sales.

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9 Course SALES SUCCESS Length ½ Day Description This program provides exercises and insight into the elements of developing a successful consultative sales approach with your client and prospect base. Suggested attendees are members of your company involved in client and prospect interaction.

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10 Course ADVANCED STRATEGIC SELLING Length 2 Days Description This advanced program for strategic consultative selling is highly interactive involving the development of specific account management guidelines. These guidelines assist the sales person in developing the most successful approach for an account, major proposal or contract. Suggested attendees are members of your team who have experience in sales and/or major proposal and contract development. Attendees will need to bring account or proposal information to the program to be utilized during the program. They will work with this information confidentially.

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11 Course HOW TO GIVE WINNING PRESENTATIONS Length 2 Days Description This interactive, exercise-oriented approach to giving presentations provides the participant with helpful hints on ways to overcome nervousness and prepare successful presentations. Suggested attendees are members of your company who are involved in giving presentations to 2 or more people. It is helpful for participants to be videotaped. **NOTE** A Video Camera, VCR, Tapes and TV must be provided for this course

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12 Course MANAGEMENT REINVENTION AND CORPORATE REVOLUTION Length ½ Day - 1 Day Description A video and interactive presentation by Tom Peters, author of Passion for Excellence and Liberation Management on ways in which your organization can thrive and grow during these changing times. This exciting training program provides insight into the: Causes of changes in an organization. Reducing sales and developmental time. How to replace the hierarchy in your organization. How to instill more creativity and imagination in your company. How to "Love your Customer". **NOTE** TV, VCR, Video Camera, Audio Cassette player needed for this course.

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13 Course HUMOR, RISK AND CHANGE Length 1 ½ Hours Description A video and interactive presentation by C. W. Metcalf. His client base includes IBM, the U.S. Air Force Strategic Air Command, Wall Street Journal, Fortune, Health. He has appeared on CNN and the Today Show. This program is designed to: Pursue our work-related goals and keeping sight of the values that make the work worth doing. Provide the skills and tools necessary to strengthen our humor perspective, which is a vital component in a healthy, adaptable and creative work place. Learn how to Access Joy in Adversity. **NOTE** TV, VCR, Audio Cassette player needed for this course

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14 Course TIME TRAP Length 1½ Hours (20 minutes 1 week before to fill out a few forms) Description A video and interactive presentation by Dr. R. Alec MacKenzie author of the Time Trap and Time for Success: A Goal Getter’s Strategy with American Media Corporation. This program provides practical realistic solutions that work to help people conquer human nature and create their own personal action plans to change "time-wasting behavior". Upon completion of the video-training program, participants will be able to: Utilize the principles of time and self-management. Use of personal time log. Identify their top ten time wasters. Develop and action plan to eliminate time wasters. Gain two hours a day is increased productivity. Use the concept of the "Ideal Day" to implement an effective routine. **NOTE** TV, VCR, Audio Cassette player needed for this course

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15 Course ELEMENTS OF A HIGH PERFORMANCE TEAM Length 2 - 3 Hours Description Building a highly effective workplace allows your company to perform at its peak in the marketplace. This session reviews the characteristics of individuals who help the team operate at maximum capacity coordinated with team-building exercises.

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16 Course BUILDING A HIGH PERFORMANCE WORK GROUP DURING CHANGE! Length 2 - 3 Hours Description Today’s Organizations face a great deal of executive, management, and employee turnover. This session addresses the effects on change on your organization and ways in which to rebuild your organizational teams coordinated with team exercises.

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17 Course MANAGING THE JOURNEY THROUGH CHANGE Length 2 - 3 Hours Description Reviews the stages and strategies which should be employed by organizations and their members move through the dynamics of organizational change.

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18 Course CUSTOMIZED COURSES Length Flexible Description Consultative Sales and Marketing Courses will be developed for your specific company and client needs.

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19 Course CUSTOMER SERVICE - THINK LIKE A CUSTOMER... Length 2 Days Description Think Like A Customer Act Like a Manager will identify your customer service problem areas, identify goals from the strategic plan specifically impacting Customer Service and develop a consistent and systematic approach to meet customer needs. This is an interactive and participative two-day compressive workshop that will focus on the importance of understanding your customer's needs, while balancing corporate goals. Participants will experience the importance of customer satisfaction, while understanding objectives of the business. The workshop will provide listening, probing and positioning skill development.

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20 Course THE PERFORMANCE LEADERSHIP SYSTEM Length 10 Days - On Site Description The Performance Leadership System identifies critical goals within the organization from the organizational strategic plan and develops a consistent and systematic approach to managing the human resources for the organization. The Performance Leadership System will produce: Employee skills and behaviors to achieve positive business results and the mission strategic planning Business measurements and standards to tie specific behaviors and tasks of individuals at all levels of the company together with a "golden thread" to accomplish the strategic plan A competitive advantage in the marketplace through identifying customer's needs and satisfaction to provide Value Innovation to the client You will receive performance leadership documents consistent with goals/objectives, comprehensive user-friendly documents customized for the entire organization, and training for all members of team.

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